OUR POLICIES

SATISFACTION GUARANTEE

If you are not completely satisfied with your Melanzane, please let us know, and we'll make things right!

PRIVACY & SAFETY

Your privacy and safety are important to us.

All information and personal data regarding your relationship with us is strictly private and will never be shared with a 3rd party. We may use your contact details to inform you of updates and specials from time to time but you can unsubscribe from these communications at any time.

During Covid-19, we studiously abide by all social distancing and safety measure in the preparation and delivery of your meals.

HEALTH & STORAGE DISCLAIMER

Our meals are hygienically prepared in small batches and delivered frozen. Instructions for storing and cooking your Melanzane are provided on the packaging and in the FAQ's section of our website.

We have prepared your Melanzane with love, and trust you'll look after it in the same way until it is devoured. Once delivered to you, the healthy storage and care of your frozen ready meal is no longer our responsibility.

We are fully compliant with the City of Cape Town's health standards according to regulation R638. Click here to view our certificate of acceptability for food premises.

COMFORT THROUGH FOOD INITIATIVE

The final decision regarding the recipients of meals delivered as part of our Comfort Through Food initiative lies solely with Melanzane Guru