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FAQ'S

EVERYTHING YOU NEED TO KNOW

If you have queries concerning ordering, paying for, storing and cooking of our delicious ready meals, check out the most frequently asked questions below. If there's anything more, do not hesitate to connect with us using the contact details at the bottom of our website.

How do I pay for my order?


At checkout with a credit card, alternatively with Snapscan, or via EFT




When will I receive my meals?


We deliver every Tuesday and Friday afternoon, between 12h00 and 17h00. For same-day deliveries, please order before 11h00.




How do I store my ready meals?


  • Freeze immediately after delivery and use within 1 month of freezing
  • Defrost thoroughly before use
  • Do not refreeze once defrosted




Where do you deliver?


  • We service the Atlantic Seaboard and slightly inland from Big Bay to Hout Bay, Cape Town City Bowl, and Pinelands through the 'southern suburbs' west of the M5 to Kalk Bay.
  • CLICK HERE to see a map of Cape Town showing where we deliver.
    • If you live beyond our borders and are desperate for our delicious meals, we do deliver outside of these areas for large orders. Contact us with your location and we'll advise on the minimum order value needed to get us there.
  • Free delivery for orders over R250




How does it work?


To guarantee outstanding meals, our ready meals are lovingly prepared in small batches and frozen. Click on the ORDER NOW button, hop over to our online deli, select the Melanzane Guru meals that excite you most and follow the checkout process. ​ We deliver every Tuesday and Friday afternoon, between 12h00 and 17h00. For same-day deliveries, please order before 11h00. We'll connect with you to finalise the free* delivery. *Orders over R250




How do I cook my ready meal?


  • Defrost thoroughly before use
  • Preheat oven to 180 Deg C
  • Remove cardboard cover
  • Place on a preheated baking tray in the middle of the oven
  • Bake for 15 to 20 min until the sides are bubbling and the top is turning golden brown
  • Observe from about 15 min to check that it does not burn
  • When done, check that the meal is hot throughout, if not, heat for a little while longer while keeping an eye on it.
Do not microwave in the foil container.




Can I microwave my meal?


Do not microwave your ready meal in the foil container It is possible to microwave if you remove the contents from the foil container and place in a microwave safe dish. NB! Microwaving won't produce a golden cheese crust, so if you have no choice, go for it, but for the best result, we always suggest baking your meal in an oven




Can I store my ready meal after cooking it?


In the highly unlikely event that you do not finish your meal in a single sitting, we do not advise storing and re-heating cooked meals. Any choice to do so is completely at your own risk.




Are there possible allergens or preservatives?


  • Cheese (Cows Milk)
  • Our meals are prepared fresh and we do not use preservatives, although some of the ingredients used contain preservatives
  • Our products are made in an environment that contains nuts